Delivery, Returns & Handling
Delivery options, careful handling, cancellations and what to do if something goes wrong.
UK delivery and dispatch
Delivery methods and charges are calculated at checkout based on your order and delivery address. Please review the total, including postage, before placing your order.
We prepare orders for dispatch as promptly as possible. Carrier service names, including Tracked 24 and Guaranteed by 1pm, describe the postal service selected and do not mean that every order leaves our premises on the day it is placed.
Once your order has been dispatched, any available tracking information will be supplied with your dispatch confirmation.
Delivery charges and offers
We advertise free UK postage on orders over £50. Eligibility and the final delivery charge must be confirmed at checkout. If a free-postage offer you expected is not applied, please contact us before paying.
Available delivery services and charges may vary by destination, the items ordered and any applicable shipping conditions.
Product packaging and handling
We pack orders to protect the products while in transit. The Chitrali shilajit resin range currently includes both jars and sealed pouches. The 20g and 50g sizes are listed as pouch products, while 30g and 40g are listed in jars. Product photographs may illustrate a different pack size.
Natural products may vary slightly in colour, texture or appearance from batch to batch. Check the product label for storage information after delivery.
Changing your mind
To cancel an eligible purchase after delivery, email organicshilajit2023@gmail.com within 14 days of receiving the order. You then have 14 days from telling us you wish to cancel to return the goods.
Items must be unused and, where appropriate, unopened with the original seals intact. For change-of-mind returns, you are responsible for return postage. We recommend using a tracked service.
Goods sealed for health protection or hygiene reasons may not be eligible for a change-of-mind return after their seal is broken. This does not affect your rights if the goods are faulty, damaged or incorrectly supplied.
See the full Returns and Refund Policy for all conditions and exceptions.
Damaged, incorrect or missing items
If your order arrives damaged, you receive the wrong product, or something is missing, please contact us with your order number, a description of the problem and photographs where these help us investigate.
Do not dispose of the packaging or return an item until we have advised you on the next steps. Your statutory consumer rights are unaffected by our change-of-mind policy.
Need help with an order?
Use our contact form or email organicshilajit2023@gmail.com. Include your order number where available so we can locate the purchase.
We're here to help.
Provide your order number so we can find the right details.