Refund policy

Return & Refund Policy

Last updated: September 2026

We want you to be happy with your order from Organic Shilajit UK. Please read our returns and refund policy before making a purchase.

Change of Mind

If you have received your order and no longer require it, please contact us at organicshilajit2023@gmail.com within 14 days of receiving your order to let us know that you wish to cancel and return it.

You then have 14 days from notifying us to return the goods.

Products must be returned unused and, where applicable, unopened and with their original seals intact.

You will be responsible for the cost of returning the order to us. We strongly recommend using a tracked postal service, as the returned goods remain your responsibility until they reach us.

Once the return has been received and accepted, we will process the applicable refund to your original payment method.

Where required by law, the original standard delivery charge will also be refunded. If you selected a more expensive delivery service, such as Express/Special Delivery, we are not required to refund the additional amount above our standard delivery charge.

Opened or Unsealed Products

For products supplied sealed for health protection or hygiene reasons, we cannot accept a change-of-mind return once the product has been opened or the seal has been broken, where the applicable legal exception applies.

For example, some of our bottled oils are sealed after bottling to protect the freshness and integrity of the product. Once this seal has been broken, the product cannot be returned for a change-of-mind refund where the health or hygiene exception applies.

This does not affect your statutory rights if a product is faulty, damaged, not as described or otherwise does not conform to the contract.

Shilajit Jar Sizes

Our Shilajit is sold by net weight, not by how full the jar appears.

We may use the same size jar for different quantities. For example, a 20g or 30g order may be supplied in a jar capable of holding a larger quantity. This means the jar may not appear completely full.

The quantity supplied is determined by the net weight ordered and not by the level of product within the jar.

A jar appearing partially filled is therefore not, by itself, evidence that the correct quantity has not been supplied.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or you have received an incorrect product, please contact us as soon as possible at organicshilajit2023@gmail.com, including your order number and details of the problem. We may ask you to provide photographs so that we can investigate.

Where appropriate, we will arrange a replacement.

If we are unable to provide a suitable replacement, we will provide the appropriate refund in accordance with your statutory consumer rights.

You will not be required to bear return costs where we are legally responsible for the return.

Refund Processing

Once a refund has been approved, it will be processed through the payment method used for your Shopify order.

The time it takes for the money to appear in your account can vary depending on your bank or payment provider. Once we have processed your refund, the estimated processing time shown by Shopify or your payment provider will apply.

Contact Us

For returns, refunds or problems with an order, please contact:

Organic Shilajit UK

Email: organicshilajit2023@gmail.com

Nothing in this policy affects your statutory rights under UK consumer law.